8 steps to improve customer service

mimparvin11

The Brazilian market is slowing down and this directly affects the revenue of several companies, but some are still able to grow even in this scenario. The secret behind many of these companies is their focus on improving customer service and ensuring product quality. The Brazilian consumer confidence index, which is carried out by Fundação Getúlio Vargas  showed significant drops. The graph made by Investing shows the lowest mark of this index in April. Despite having improved in recent months, the latest measurement (79.3) remains well below previous years). There is no point in just offering a quality product to the consumer if the customer service is not of the same quality. A study carried out by Dimensional Research .

Zendesk showed that consumers buy more after good service. It also showed that 87% of people who receive good service share this experience. Given the importance of improving customer service, we’ve brought you 8 tips for your company! Step 1. Ensure Phone Number List your customer service team is prepared; Step 2. Be responsive and interactive Step 3. Draw up a strategy to improve customer service; Step 4. Pay attention to each stage of the service; Step 5. Incorporate the strategy into your company's culture; Step 6. Value the quality of the product; Step 7. Create an application; Step 8. Improving customer service is an ongoing process. 1. Ensure your customer service team is prepared.



There is no point in attracting several customers to your sales team if they are not prepared. Your conversion rates will be low and this can even lead to demotivation in your team. To improve customer service, specific skills will be needed for members of the sales team, such as: Empathy and patience Your salesperson must try to understand what the customer is going through in order to serve them well and generate value for the person. Some will arrive irate and patience will be a crucial factor in ensuring the situation is controlled. Adaptability Each consumer is unique and will have an opinion or desire. It is up to the seller to know how to identify the person's profile, their needs and adapt to them. Surprises will always appear and he must be malleable and know how to deal with the situation.